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IT & Business Management Info Center EMAIL THIS IT AND BUSINESS MANAGEMENT FOR THE MIDMARKET from SearchCIO-Midmarket.com The magic of IT and business alignment for SMBs ARTICLE - Is your IT manager more than three executive steps away from the CEO? If so, that might mean your IT and business teams are traveling separate paths. VIEW ALL IN THIS TOPIC BUSINESS PERFORMANCE MANAGEMENT from SearchCIO-Midmarket.com Master data management beefs up health club's customer list TIP - To improve customer relations, a health club chain launched a multiyear master data management initiative. MDM's first target: trimming redundant and inconsistent customer records. Princeton Review educates itself in business performance management ARTICLE - Business performance management gets high marks from testers and other nontechnical staffers at The Princeton Review. BPM Special Report: Seeking Performance Metrics FEATURE - Business process management in the midmarket VIEW ALL IN THIS TOPIC BUSINESS PROCESS MANAGEMENT from SearchCIO-Midmarket.com Top 10 Technologies - (trendwatch) FEATURE The Real Niel: Poking holes (and fun) in BPM TIP - Enough ridiculous sales pitches! In his column, CIO Niel Nickolaisen has a little fun exposing the truth behind what BPM can and cannot do. Telecom Switches the Channel for New Services FEATURE - Remember when phone and cable companies offered one service? Telecoms now face a new-age challenge: delivering new technologies through multiple channels. VIEW ALL IN THIS TOPIC CONTRACT NEGOTIATIONS AND LEGAL ISSUES from SearchCIO-Midmarket.com Augusta latest city to try out municipal Wi-Fi ARTICLE - Augusta, Ga., is the latest city to give public Wi-Fi a go. But can the small city succeed where the big ones have failed? Untangling a Twisted Pair: CIOs and Lawyers FEATURE - As this month's column suggests, let's "skill" all the lawyers to keep CIOs safer. VIEW ALL IN THIS TOPIC IT AND BUSINESS ALIGNMENT FOR THE MIDMARKET from SearchCIO-Midmarket.com Master data management beefs up health club's customer list TIP - To improve customer relations, a health club chain launched a multiyear master data management initiative. MDM's first target: trimming redundant and inconsistent customer records. Disaster recovery funding often hard sell for CIOs ARTICLE - There's no ROI on disaster recovery. But CIOs can still convince their bosses to invest. 2-way street FEATURE - An alignment masterpiece at PBS: IT chief Andre Mendes and operations VP Gwen Wood join forces to push public television into the 21st century. VIEW ALL IN THIS TOPIC IT PROJECT MANAGEMENT FOR THE MIDMARKET from SearchCIO-Midmarket.com CIO Decisions Conference 2008: Presentations and Coverage CIO DECISIONS CONFERENCE - The 2008 CIO Decisions Conference included a number of panels and discussions for more than 200 senior IT executives. Get a peek at what they learned with these presentations. Hamilton Beach CIO takes IT from black hole to company star CIO DECISIONS MIDMARKET IT LEADERSHIP AWARDS - IT was regarded as a "black hole" at Hamilton Beach, says Jerry Hodge, senior director of IS. New processes, PPM software and a lot of hand holding turned IT into a star. CIO Jerry Hodge: Hamilton Beach sets IT agenda with PPM PODCAST - When Jerry Hodge took the reins at Hamilton Beach, the IT agenda was a matter of who screamed loudest. Hodge looked at people, process and technology to get rid of the noise. VIEW ALL IN THIS TOPIC IT SERVICE MANAGEMENT FOR THE MIDMARKET from SearchCIO-Midmarket.com EMS CIO outsources the mundane to focus on rebranding ARTICLE - As Eastern Mountain Sports focuses on rebranding, a CIO frees up his staff to focus on new projects. ITIL: The Latest Wave in Service Management FEATURE - ITIL is all the rage in the enterprise, but midsized companies should weigh implementation costs. Mastering the Skills of Change Management FEATURE - CIOs adept at change management know that these initiatives take time and that staff need to be coaxed into change along the way. VIEW ALL IN THIS TOPIC IT SPENDING AND BUDGETING FOR THE MIDMARKET from SearchCIO-Midmarket.com Broadband Wi-Fi access a community dream ARTICLE - A former Boston science museum CIO sees citywide Wi-Fi as a community problem with community-based solutions. But can he make it happen one neighborhood at a time? Disaster recovery funding often hard sell for CIOs ARTICLE - There's no ROI on disaster recovery. But CIOs can still convince their bosses to invest. 2-way street FEATURE - An alignment masterpiece at PBS: IT chief Andre Mendes and operations VP Gwen Wood join forces to push public television into the 21st century. VIEW ALL IN THIS TOPIC LEADERSHIP AND STRATEGY FOR THE MIDMARKET from SearchCIO-Midmarket.com Broadband Wi-Fi access a community dream ARTICLE - A former Boston science museum CIO sees citywide Wi-Fi as a community problem with community-based solutions. But can he make it happen one neighborhood at a time? What is your biggest IT challenge? VIDEOS - CIOs explain the toughest part of their job. Disaster recovery funding often hard sell for CIOs ARTICLE - There's no ROI on disaster recovery. But CIOs can still convince their bosses to invest. VIEW ALL IN THIS TOPIC OUTSOURCING FOR THE MIDMARKET from SearchCIO-Midmarket.com CIO Decisions Ezine for Midmarket IT Executives EZINE - CIO Decisions' ezine offers senior IT executives a package of articles focusing on the pressing technology and management issues facing CIOs. Outsourcing prospects in Brazil good, but economy is a barrier ARTICLE - Midmarket CIOs have plenty of reason to look to Latin America for outsourcing. But can Brazil continue to provide true cost savings? Offshoring interest shifts from India to Americas ARTICLE - India is still the heavy hitter, but Latin American companies are gaining appeal among midmarket organizations looking to outsource offshore. VIEW ALL IN THIS TOPIC ROI FOR THE MIDMARKET from SearchCIO-Midmarket.com Disaster recovery funding often hard sell for CIOs ARTICLE - There's no ROI on disaster recovery. But CIOs can still convince their bosses to invest. CIO delivers sustainable IT for Peace Corps CIO DECISIONS MIDMARKET IT LEADERSHIP AWARDS - CIO Ram Murthy took a mainframe migration project (which had failed once already) and turned it into an award-winning infrastructure. IT operations overhaul at Monster Cable has simple start CIO DECISIONS MIDMARKET IT LEADERSHIP AWARDS - From an ROI sheet to complete insight into what happens at his company's warehouses, Monster Cable CIO Oded Haner says it's all about planning and communication. VIEW ALL IN THIS TOPIC VENDOR SELECTION AND MANAGEMENT FOR THE MIDMARKET from SearchCIO-Midmarket.com VoIP Evaluated - (vendor selection) FEATURE Augusta latest city to try out municipal Wi-Fi ARTICLE - Augusta, Ga., is the latest city to give public Wi-Fi a go. But can the small city succeed where the big ones have failed? Besieged by Vendors FEATURE - Five strategies to winnow product pitches. VIEW ALL IN THIS TOPIC

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